Products which are refundable: HMS brand: EtherNet/IP Linking Device Anybus brand: All standard gateway and wireless hardware products not specifically stated as non‐returnable. (Exceptions may apply for X-gateways with unique network combinations) Ixxat brand: All standard hardware products not specifically stated as non‐returnable. Ewon brand: All standard Cosy, Flexy and Netbiter hardware products not specifically stated as non‐returnable.
Intesis brand: All standard gateway products not specifically stated as non-returnable.
Products which are NOT refundable: Anybus brand: Accessories, customized hardware, software such as NetTool, comDTM, JAVA SDK, LW‐tool and all Embedded products (Anybus‐S, ‐IC, C40 based embedded products, C30‐based embedded products, ‐I/O, ‐DT)
Ixxat brand: Accessories, customized hardware, OEM solutions, all protocol software, canAnalyser, IP cores and similar, all tools.
Ewon brand: Acccessories, CD Series products, eFive products, software, cloud access, SIM cards
Intesis brand: Accessories, customized hardware, OEM products, software, cloud services.
IMPORTANT: Product(s) may not be shipped without a valid CRN number, and all packages must be marked with the CRN number clearly visible. The use of the Credit Return request form is mandatory. Please include a copy of the completed CRN form in the box with the returned shipment. Shipments which do not fulfill these requirements will be returned to the customer and unhandled without additional notice.
HMS Privacy Information
HMS will use your personal data entered into this form to create and process your enquiry and reserves the right to send you relevant marketing material on our products and services.
HMS may pass your data onto an official HMS Distributor/Partner to provide a fast and localized response to your enquiry. You may be contacted directly either by a HMS employee or a local Distributor/Partner representing HMS Industrial Networks.
For more information about how HMS handles your data, please view our Privacy Policy.
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